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We read every message — and we respond.
Skip the automated replies. Select your topic, detail your request, and confirm via email. A real human manages every single queue.
Last updated · 12 June 2026
What happens after you submit
- You get an acknowledgement email with a recap of your message and a one-click "Verify and send" link (plus a "This wasn't me" link, in case someone used your address).
- Once you verify, your message is routed to the right team's queue and you receive a reference number.
- A human responds within the service window for your topic — see below.
Our service windows per topic:
- Report a scheme inaccuracy — triage within 1 business day, fix within 7 calendar days.
- Data rights or privacy — acknowledge within 7 days, resolve within 30 (DPDP Act 2023).
- Security disclosure — acknowledge within 48 hours.
- Everything else — we read everything; replies as bandwidth allows.
Working in the open
How we research, verify, and decide is documented in plain language — see our research and methodology page and the policy summaries linked from the privacy notice and trust centre.
Not the right place?
- For actual scheme applications — every scheme detail page deep-links to the official government portal. We never apply on your behalf.
- For government grievances beyond what's in our control (e.g., your DPIIT application is stuck) — escalate through Startup India or the relevant ministry portal directly. We can't speed up government processes.